The patient and his/her family are entitle to:
The patient has the right to file a verbal or a written complaint/suggestion, whether it is signed or not, to Patient right and experience administration without affecting the provided service quality.
The patient has the right to file a complaint to different levels of the health facility.
Deal with the patient and his/her family complaint as soon as possible.
Inform the patient of the procedures and mechanisms adopted by the health facility to deal with complaints and suggestions in addition to the expected response time.
Inform the patient of any available information related to the complaint or suggestion.